How a Global Hotel Portfolio Reduced Data Preparation Hours by 80% While Gaining a Unified View of Sustainability Activities

The Challenge:

A real estate holding company has a portfolio of hotels around the world. Every month the staff at each hotel would type data into the ESG reporting software and upload their supporting evidence. The staff were simply heroic in the quality of their work, and how they trained new team members. Even so, the headquarters team was constantly chasing down missing files and correcting data errors.

The sustainability team was looking for an automated data solution that would work with their existing reporting software, easing the burden on site staff while improving data quality. The company has holdings in 18 countries, so the sustainability data service must be able to handle a wide range of languages, character sets, and invoice layouts.

Key to any decision was the annual audit. Sustainability data was critically important to investors, and any audit wrinkle would cause enormous problems.